Refund policy
Return and Exchange Policy
Thank you for shopping at Nail'n Go. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 7 days of the original purchase of the product.
Conditions for Returns
To be eligible for a return, please make sure that:
- The product was purchased in the last 7 days.
- The product is in its original packaging.
- The product isn't used or damaged.
- You have the receipt or proof of purchase.
Products that cannot be returned
We do not accept returns of the following items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Initiating a Return
To initiate a return, please contact us:
- By email:mynailngo@gmail.com
You will need to send the product with its original packing to the address specified on the Return Policy page of our website.
Shipping Charges
- Shipping charges incurred in connection with the return of a product are non-refundable.
- You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Nail'n Go.
Exchanges
- If you received a defective or damaged product, you can exchange it for the same item.
- To exchange a product, follow the same return process as mentioned above, and specify that it is an exchange in the communication.
Damaged Items
If you received a damaged product, please notify us immediately for assistance atmynailngo@gmail.com.
Contact Us
If you have any questions about our Returns and Exchanges Policy, please contact us:
- By email: mynailngo@gmail.com
Thank you for understanding and respecting our Return and Exchange Policy.