Refund policy

Return and Exchange Policy

Thank you for shopping at Nail'n Go. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 7 days of the original purchase of the product.

Conditions for Returns

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days.
  • The product is in its original packaging.
  • The product isn't used or damaged.
  • You have the receipt or proof of purchase.

Products that cannot be returned

We do not accept returns of the following items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Initiating a Return

To initiate a return, please contact us:

  • By email:mynailngo@gmail.com

You will need to send the product with its original packing to the address specified on the Return Policy page of our website.

Shipping Charges

  • Shipping charges incurred in connection with the return of a product are non-refundable.
  • You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Nail'n Go.

Exchanges

  • If you received a defective or damaged product, you can exchange it for the same item.
  • To exchange a product, follow the same return process as mentioned above, and specify that it is an exchange in the communication.

Damaged Items

If you received a damaged product, please notify us immediately for assistance atmynailngo@gmail.com.

Contact Us

If you have any questions about our Returns and Exchanges Policy, please contact us:

  • By email: mynailngo@gmail.com

Thank you for understanding and respecting our Return and Exchange Policy.